At Recode Records (“RECODE”, “we”, “us”), your privacy is our priority. We are committed to handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services, website, or attend our events. By using our website and services, you consent to the processing of your data in accordance with this Privacy Policy. We encourage you to read it carefully.

We collect personal data when you:
• Visit our website and interact with our online services.
• Sign up for newsletters or promotional updates.
• Purchase tickets for our events.
• Contact our customer support team.
• Participate in surveys, competitions, or promotions.

The information collected may include:
• Name
• Email address
• Date of birth
• Contact details (phone number, mailing address)
• Payment and billing information
• Customer account details

Providing this information is voluntary, but declining to do so may limit access to certain services.

When you interact with our website or services, we may collect non-personal data, including:
• Device type and operating system
• Browser type and version
• IP address and geolocation data
• Internet service provider details
• User activity on our website

This data helps us optimize our services and improve user experience.

Our website may use cookies to enhance functionality and analyze visitor behavior. Users can modify their browser settings to disable cookies, but this may impact the site’s performance. More details can be found in our Cookie Policy.

We may receive your information from external sources, such as:
• Ticketing providers when you purchase tickets through a third-party platform.
• Business partners that facilitate payment processing.
• Employers, friends, or organizations that assign a ticket to you.

When you attend a RECODE event, we may collect data for:
• Safety and security: Monitoring crowd flow and responding to emergencies.
• Media and marketing: Capturing photos and videos for promotional purposes.
• Accessibility accommodations: If you require special assistance, we may collect relevant details to ensure a comfortable experience.

We process your data for the following purposes:

We use your information to:
• Process ticket purchases and payments.
• Provide customer support.
• Send order confirmations and event details.
• Manage reservations and event access.

If you opt-in, we may send you:
• Event announcements, promotions, and special offers.
• Personalized recommendations based on your interests.
• Surveys and feedback requests.

You can unsubscribe from marketing communications at any time via the link provided in our emails.

We analyze data to:
• Enhance our events and services.
• Conduct market research and understand audience preferences.
• Improve website functionality and user experience.

We may process and disclose your data to:
• Comply with legal obligations.
• Prevent fraud or unauthorized ticket sales.
• Ensure the security of visitors and staff at our events.

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures include:
• Secure encryption of sensitive data.
• Restricted access to personal information.
• Routine security audits and compliance monitoring.

Although we take all reasonable precautions, no system is completely immune to security risks. We encourage users to take personal measures to safeguard their data.

We do not sell or rent personal information. However, we may share your data with:

We collaborate with third-party vendors for:
• Ticket processing and event registration.
• Payment handling.
• Customer support services.
• Marketing and analytics.

These partners are contractually obligated to handle your data securely.

We may disclose information if required by law, court order, or for law enforcement purposes.

In the event of a merger, acquisition, or company restructuring, personal data may be transferred to the new entity, maintaining the same privacy protections.

Our website may contain links to third-party sites. We do not control these websites and are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing any personal information.

We store personal data only for as long as necessary to fulfill the purposes outlined in this policy. Retention periods vary depending on the nature of the data and legal requirements. When information is no longer needed, we securely delete or anonymize it.

Under applicable data protection laws, you have the right to:
• Access your information: Request a copy of the personal data we hold.
• Correct inaccuracies: Update or rectify incorrect or incomplete data.
• Request deletion: Ask for your data to be erased unless legally required to retain it.
• Restrict processing: Limit how your data is used under certain circumstances.
• Object to processing: Opt out of direct marketing or other specific uses of your data.
• Request data transfer: Receive a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details in Section 10.

We may revise this Privacy Policy periodically to reflect updates in our practices or changes in legal requirements. Any modifications will be posted on this page with a revised date. By continuing to use our services after changes are posted, you accept the updated policy.

For any inquiries regarding this Privacy Policy or your data rights, you can reach us by email at info@recoderecords.com.

By engaging with Recode Records, you acknowledge and agree to the terms of this Privacy Policy. Thank you for trusting us with your information!